|ABSOLUTE CARAVAN CARE
|MRB5246 - EC6884 - EW124745 - MR11711
|Connect With Us...
|Call : (08) 92404552
|units1-4 / 16 Abrams Street.
Balcatta, WA. 6021
REAL LIFE retailers offer full warranty on all our produces sold.
Unlike On-Line shopping we are a True and Recognised Retailer of all the products sold, this means
that all the products sold from our show room, come with a full manufacturers warranty.
Many people don't realise that by buying products from On-Line outlets they don't get a recognised
warranty because the products are deemed to be third hand goods, warranties are not transferable to
a third person and in actual fact they are truly recognised as second hand goods.
Brands like REDARC, CTEK, DOMETIC, WAECO, THETFORD, CAREFREE and FIAMMA to name
only a few popular brands from the RV industry will not offer any warranty to people whom have bought
from on-line outlets, an on-line outlet is generally somebody working from a home office or shed taking
orders from the Internet, in just about all the purchases made by people the on-line outlet will never
even see or ship the products themselves, but all the products warranty starts and finishes with the
on-line outlet itself and remains nontransferable to the purchasing customer.
All the big brand manufacturers from the RV industry are now taking the same stand against these
on-line outlets who sell their products for rock bottom prices, making the products actual worth alot less
than what they really are and in time to come the
on-line companies will not be able to buy at wholesale cost, which will cause most to go out of
IT IS NOW A CASE OF BUYER BEWARE.
|Absolute Refuses Any Returns On :
1. Any Electrical Devise or products both 12volt and 240volt, without first having testing performed.
2. Any Special Orders, Postage Orders or Interstate Orders.
3. Any Products which have been Fixed or Installed by unqualified persons.
4. Simply changes their mind on the product.
5. Opened, Unpacked or Used Product.
6. Registered the product in their name.
7. Returning the product outside of 14days after purchase.
1. All goods sold will be covered by manufactures warranty, this means if manufactures warranty requires the goods to be
returned it is up to the customer to return the product to Absolute so it can be returned on the customers behalf, the
warranty will still remain between the manufacturer and the customer;
2. All Electrical devices being returned under warranty will be have to be returned to suppler for verification of the fault, if
the fault is found to be caused by misuse, abuse, negligence, non-observance of any of the instructions supplied, improper
installation, configuration or connection, faulty supply of power or normal wear and tear outside of Absolutes control, the
product will be deemed to be outside of the warranty terms and the customer will occur a charge for the time to determine
the fault find of $180.00, the customer will be offered to have the product repaired at the customers cost, again this will be
between manufacturer and the customer;
3. All workshop labour shall carry 12 month warranty from the date of invoice, unless otherwise stated via a written contract;
4. Absolute shall have first opportunity to inspect any defective labour claims and Absolutes determination of the cause of
any defect will be conclusive;
5. Absolute shall have first opportunity to carry out any work on defective labour claims determined by Absolute, if the
customer chooses to have a third party carry out any repairs that the customer deems to be defective without abiding by
clause 4, it shall be at the customers expense and Absolute will not be held to any of the expenses occurred to the
6. If any sign of third party works (licensed or unlicensed) has been carried out after Absolute works has been completed
and if any of this works may or may not have interfered with works carried out by Absolute, Absolute will have the right to
void any or all warranty terms;
7. All workshop labour is carried out with the intent that the customer will not take the caravan, motor-home or camper trailer
off road and remain on sealed roads, any and all unsealed roads will be deemed "off road";
8. The customer agrees to all the warranty terms outlined by Absolute by engaging the services of Absolute and signing the
permission to proceed authority at time of booking in the schedule of works;
Showroom Product Warranty
1.1 Unless otherwise stated in this Warranty, Absolute will be the conduit between customer and manufacturer, it is up to
the manufacturers sole discretion to either replace or repair a product that is defective in materials or workmanship within
the Warranty Period without charge to the Purchaser. To the extent permitted by law, the manufacturers determination of
the cause of any defect will be conclusive.
1.2 While Absolute warrants, where applicable, that the Product is free from defects in materials and workmanship under
normal use at the time of delivery, Absolute does not warrant that the Product will meet any user specific requirements or
that the operation of the Product will be uninterrupted or error-free.
1.3 To the extent permitted by law, this Warranty contains the whole of the Absolutes obligations and any distributor and the
agents, officers and employees of such distributor and of Absolute are not authorised to vary or extend the terms of this
1.4 The Warranty is personal to the Purchaser and is not transferable with sale of RV, Vehicle or Caravan or sale to third
Any of the following circumstances will render this Warranty void:
2.1 Failure to ensure proper maintenance of the Product or any associated equipment or machinery;
2.2 Failure to pay for the Product in full or comply with Absolutes Trading Terms;
2.3 If the Purchaser sells, leases or otherwise parts with possession of the Product;
2.4 If the Purchaser moves the Product to a new site;
2.5 If the product is not installed or fitted by the correctly licenced person seen fit to do so, Absolutes determination of the
licenced person seen fit will be conclusive.
Deemed Second Hand Sales
The sale of the Product via an online auction (such as eBay), online store or other internet website by a party that is not an
authorised distributor or reseller of the Product will be deemed to be a second hand sale and will render this Warranty void,
in accordance with paragraph 2.3 of this Warranty, as Absolute has no control over the storage, handling, quality or safety
of products sold by such persons.
This Warranty shall not apply to, or include, any of the following:
3.1 Any defect, damage, fault, failure or malfunction due to an accident, misuse, abuse, movement of the Product to a new
site, negligence, non-observance of any of the instructions supplied with the Product including the instructions on the
reverse side of this sheet ("Operating Instructions") or local regulations on the part of any user, choice of location, improper
installation, configuration or connection, faulty power supply, normal wear and tear or any occurrence outside of Absolutes
3.2 A Product that is not installed or maintained strictly in accordance with the Operating Instructions;
3.3 A Product that is installed, repaired or serviced by a person who is not a qualified caravan technician, electrician, auto
electrician or electronics technician, or if non-approved parts have been fitted;
3.4 A Product that is used other than for any reasonable purpose for which it was manufactured, or is used in a way not
specified by Absolute;
3.5 Deterioration due to normal use and exposure, including abnormal environmental conditions such as lightning strike,
flood and extreme heat;
3.6 Any freight, packing and insurance expenses relating to transportation of the Product;
3.7 Any expenses relating to installation and/or removal of the Product; and
3.8 Any indirect or incidental damage of whatever nature.
4.1 The Purchaser must retain proof of purchase documentation for the Product.
4.2 Installation and maintenance of the Product and associated equipment and/or machinery is the responsibility of the
Purchaser. The Purchaser must retain evidence that the Product was installed, and that proper maintenance has been
performed on the Product, by Absolute or a qualified trade licenced to do so, in accordance with the Operating Instructions
and recognised by Absolute.
4.3 The Purchaser must operate the Product in accordance with all of the Operating Instructions.
4.4 Upon discovery of a defect the Purchaser must return the Product to Absolute with full details of the nature of the
defect. A written report describing the circumstances of failure must accompany the returned Product with proof of
purchase which clearly shows the date and the place of such purchase by the Purchaser.
4.5 Removal of the Product must be effected by a qualified person to do so, recognised by Absolute, to ensure that the
Warranty remains valid.
4.6 If the Product is found to be working satisfactorily on return to Absolute, the Purchaser must pay Absolutes reasonable
costs of testing and inspecting the Product in addition to shipping and transportation charges. The Product will be returned
to the Purchaser on receipt of the amount charged.
LAST UPDATED: AUG 2016.